Shipping Process & Disclaimer
After your order has been placed, payment approved and processed, your product will ship via common carrier freight or UPS ground or Fed Ex Ground unless otherwise specified. Instinct Ready will generally ship in-stock products within 1-5 business days of payment. Custom, bulk (5 or more), and special order products have longer lead times in most cases, it's best to confirm with customer service or your sales rep. Product production lead time estimates can be provided prior to the time of order.
Shipping costs may be more or less depending on the weight and number of boxes.
A 20% restocking fee will be charged for all returned items unless verified by Customer Service. Sometimes we make mistakes too.
When tracking is available, Instinct Ready will send an email to the customer listed on the billing address of each order. This email will contain your shipment tracking number and carrier information, we highly recommend you sign up for carrier shipping updates.
If you require products delivered by a certain date, please call Customer Service to verify your product availability. Some products that can be ordered online may not be in stock. Instinct Ready does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. Instinct Ready is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.
Inspecting for Damage
Please be sure to check all packages for any potential damage during transit. Instinct Ready is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product.
What to Do If Product is Damaged
Instinct Ready is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers. Please follow a claim directly with the carrier. If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, it is best to receive the product and replacement product can be shipped out to you. For further questions regarding the above Instinct Ready Shipping Disclaimer statements please contact Customer Service.